| Customer Complaint Handling Process | Process Notes | Supporting Documents/Forms |
|---|---|---|
| Start | Marketing Department is responsible for registration and initial classification. | Customer Complaint Registration Form |
| Receive/Register | Customer Complaint Engineer further classifies and analyzes the complaint within 24 hours. Provides the customer with temporary measures. | Customer Complaint Quality Anomaly Feedback Form |
| CQS Feedback | FA Engineer performs in-depth analysis of defective products within 24 hours. Provides the customer with preliminary analysis results. | Product Quality Anomaly In-Depth Analysis Work Instruction |
| FA Analysis | Provide a response with a cause analysis within 5 working days. | Customer Claim Form |
| Handling Plan | Complete corrective/preventive actions and close the case within 7 working days. If the case cannot be closed on time, the reason must be explained to the customer. | Returned Product Handling Process Form |
| Corrective and Preventive Actions | Corrective/Preventive Action Report Form 8D Report | |
| End |
*To request free samples, please complete and submit the following information.
Our team will review your application within 24 hours and arrange shipment upon approval. Thank you!
中文
English
